No more Maxtor drives

2005-09-19 21:19:21  |  #  |  comments [0]
Why I'll never buy a Maxtor drive anymore:
  • end of August, I come back to Paris from a vacation in Italy (and 2 car accidents in one week)
  • the Maxtor 160GB drive in my home PC fails for some unknown reason
  • the drive is a bit more than 1 year old, so on Maxtor's support site I ask for an advance replacement: the one where the company takes my credit card number, ships me a new drive and then I'll return the old drive to them
  • the new drive arrives, after far too much hassles with an incompetent courier (Chronopost International if you're interested, it took me 5 days to find probably the single helpful customer service representative in Paris)
  • I'm supposed to return the failed drive to someplace near Budapest, Hungary (!!)
  • the shipping cost (the cheapest is 80 €) offset the charge that Maxtor "customer service" will apply if I don't return the old drive (75 $)
Result: I'm keeping the old, failed drive as a doorstop, and there will no more Maxtor drives for me, ever.